What to do if I am absent during the delivery?
In case of absence during the delivery, the carrier (Colissimo) will leave a delivery notice in your mailbox. Your package will then be available at the post office or the nearest pickup point to your home.
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Delivery times vary depending on product availability:
- Products in stock: preparation and dispatch within 24 to 48 business hours.
- Products ordered from supplier: preparation can vary from 5 to 10 business days before dispatch.
Once your order is dispatched, standard delivery is provided by Colissimo, with an average time of 3 to 5 business days.
⚠️ Special periods: During high-traffic periods (Black Friday, sales, back to school, end-of-year holidays), delivery times may be exceptionally extended.
We mainly use Colissimo. For certain specific or urgent orders, other recognized partners may be occasionally called upon.
Once your order has been shipped, you will automatically receive an email containing your Colissimo tracking number. You will then be able to track the progress of your package directly on the Colissimo.fr website.
If your order arrives damaged or incomplete, immediately contact our Customer Service via our contact form, specifying your order number and attaching clear photos of the package or the affected products. We will promptly address your request to find the best solution (replacement, supplement, or refund).